Terms & Conditions

Last updated: April 6, 2026

1. About Dragon Discover

These Terms and Conditions govern bookings made with Dragon Discover. Dragon Discover is a travel service provider based in the United States, offering guided journeys in China and Southeast Asia, including Private Journeys, Signature Group Journeys, and Small Group Journeys. Private Journeys operate as one booking party per departure, with a dedicated guide and vehicle. No outside joiners. Signature Group Journeys and Small Group Journeys may include multiple booking parties, up to the stated maximum group size. All guests share the same guide, vehicle, and itinerary. When we confirm your booking in writing, you enter into a contract with [Legal Company Name], trading as Dragon Discover.

2. Booking and Confirmation

• A booking request does not guarantee availability.
• Your booking is confirmed only after we send you a written confirmation email and receive the required deposit or full payment, as applicable.
• We may decline a booking request if space, supplier availability, or operational conditions do not allow us to accept it.
• Tour prices are quoted in USD unless otherwise stated.

3. Pricing and Payment

• A deposit of 30% of the total tour price is required at the time of booking unless we state otherwise in writing.
• The remaining balance must be paid no later than 30 days before the tour start date.
• If a booking is made within 30 days of departure, full payment is required at the time of booking.
• If the remaining balance has not been received by the 30-day deadline, we may treat the booking as cancelled by the traveler.
• We accept payment by methods stated at checkout or in our invoice instructions. Any bank charges, transfer fees, exchange-rate losses, or intermediary fees are the traveler’s responsibility unless we agree otherwise in writing.
• Before booking confirmation, we may revise pricing if local supplier costs, taxes, transport charges, exchange rates, or availability materially change.

4. Cancellation by the Traveler

All cancellation requests must be sent in writing to [email protected]. The effective cancellation date is the date we receive your written notice.

• The following refund schedule applies based on the cancellation date relative to the trip start date:
  • 30 or more days before trip start: full refund
  • 15 to 29 days before trip start: 70% refund of the total amount paid
  • 7 to 14 days before trip start: 50% refund of the total amount paid
  • 4 to 6 days before trip start: 30% refund of the total amount paid
  • 3 days or fewer before trip start, or no-show: no refund
• If non-refundable permits, tickets, rooms, transport, or third-party charges have already been committed for your booking, we may deduct those actual non-recoverable costs where permitted by law.
• No refund is available for unused services, early departure, late arrival, missed departures, or voluntary itinerary changes after the trip has started, unless we agree otherwise in writing.

5. Changes or Cancellation by Dragon Discover

• We may make reasonable changes to accommodation, transport, guides, activity sequence, or route where necessary for operational, safety, weather, political, regulatory, or supplier reasons.
• If we cancel a tour before departure for reasons within our reasonable control and cannot offer a suitable alternative accepted by you, we will refund the amount paid to us for the cancelled services.
• We may cancel or change a trip because of events beyond our reasonable control, including natural disasters, extreme weather, pandemics, border restrictions, government action, civil unrest, transport disruption, safety concerns, or supplier failure. In those cases, refunds, credits, rescheduling, or other remedies will depend on what costs can be recovered from suppliers and what alternative arrangements are available.
• We are not responsible for additional personal expenses caused by such events, including visa fees, flights, insurance deductibles, bank charges, equipment purchases, or loss of enjoyment.

6. Travel Documents and Entry Requirements

• You are responsible for obtaining and carrying valid passports, visas, permits, vaccination records, and any other documents required for entry, transit, or participation.
• You are also responsible for checking official entry, customs, health, and transit requirements before departure and before each border crossing during the trip.
• Dragon Discover is not liable if you are denied boarding, denied entry, delayed, fined, removed, or otherwise affected because your travel documents or immigration compliance are insufficient.

7. Health, Fitness, and Insurance

• Some trips include walking on uneven ground, stairs, altitude, long driving days, boats, trains, or extended outdoor activity. You are responsible for deciding whether a trip is suitable for your health and fitness level.
• You must tell us before booking, or as soon as reasonably possible, about any material medical condition, allergy, mobility issue, dietary restriction, or other circumstance that could affect your travel or the delivery of services.
• We may decline or remove a traveler from all or part of a trip if we reasonably believe participation would be unsafe for that traveler or for others.
• We strongly recommend that every traveler purchase comprehensive travel insurance covering medical care, emergency evacuation, trip cancellation, interruption, delays, and loss of personal belongings.
• If emergency medical treatment is required and you are unable to make decisions, you authorize us and our local partners to seek reasonable emergency assistance on your behalf. You remain responsible for the related costs.

8. Suppliers and Local Partners

We work with hotels, transport companies, guides, attraction operators, restaurants, and other local suppliers. Many of these services are provided by independent third parties. To the maximum extent permitted by law, Dragon Discover is not liable for the acts, omissions, delays, defaults, or insolvency of independent third-party suppliers.

9. Traveler Conduct

You agree to follow the reasonable instructions of our team, guides, drivers, and local operators, and to comply with applicable local laws and customs. We may refuse participation or remove you from all or part of a trip without refund if your conduct is illegal, abusive, unsafe, seriously disruptive, or creates unreasonable risk for other travelers, our staff, or suppliers.

10. Liability and Assumption of Risk

• Travel involves inherent risks, including illness, injury, transport disruption, crime, weather exposure, food and water issues, political events, and remote medical conditions. By booking with us, you acknowledge those risks.
• To the maximum extent permitted by law, Dragon Discover will not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of enjoyment, lost opportunities, or costs of substitute arrangements.
• To the maximum extent permitted by law, our total liability for claims arising out of a booking or trip will not exceed the total amount paid by you to Dragon Discover for the affected trip.
• We are not responsible for loss, theft, or damage to your baggage, valuables, documents, electronics, or other personal belongings.

11. Complaints and Claims

• If you experience a problem during the trip, you must notify us or the local guide as soon as reasonably possible so we have a chance to address it.
• If you wish to make a formal post-trip claim, please send it in writing to [email protected] within 14 days after the end of the relevant trip.

12. Intellectual Property

All content on this website, including text, photos, graphics, branding, logos, itineraries, and tour descriptions, is owned by Dragon Discover or its licensors and may not be copied, reproduced, republished, or distributed without prior written permission.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles. Before starting formal proceedings, both sides agree to try in good faith to resolve disputes by written notice and discussion. Any arbitration or court wording should be reviewed by counsel before final reliance.

14. Changes to These Terms

We may update these Terms from time to time. The version in effect on the date of your booking applies to that booking unless a change is required by law or expressly agreed in writing.

15. Contact

For questions about these Terms, please contact [email protected] or write to us at [Business Mailing Address].