Privacy Policy

Last updated: March 27, 2026

Who We Are

Dragon Discover is a travel service provider based in the United States, offering guided journeys in China and Southeast Asia — including private, small group, and premium group departures. For privacy questions or data requests, you can contact us at [email protected]. The contracting entity name and mailing address should match the information shown in our booking terms: [Legal Company Name], [Business Mailing Address].

What Data We Collect

• Contact details: your name, email address, phone number, and the contents of your enquiry.
• Trip planning and booking details: travel dates, destination interests, group size, room preferences, passenger names, nationality, passport-related details where needed for booking support, and other information reasonably required to arrange travel services.
• Special request information: dietary requirements, mobility requests, emergency contact details, or other information you choose to give us so we can help deliver your trip.
• Payment-related information: transaction status and limited payment details provided by payment processors. We do not store full card numbers on our own systems.
• Technical and usage data: browser type, device information, IP address, pages visited, referral information, and cookie data collected through analytics tools, server logs, and site functionality tools.

How We Collect It

• When you contact us through forms, email, WhatsApp, or other direct communication channels.
• When you request an itinerary, make a booking, complete payment, or send us travel-related documents or preferences.
• Automatically through cookies, analytics tools, embedded content, and normal server logging when you browse our site.

Why We Use Your Data

• To respond to your enquiry and prepare quotations, itineraries, and booking proposals.
• To confirm bookings, arrange travel services, communicate pre-trip information, and manage customer support.
• To coordinate with hotels, guides, transport providers, ticketing partners, and other suppliers involved in your booking.
• To process payments, prevent fraud, keep records, and manage refunds or booking disputes.
• To improve our website, content, service quality, and operational planning.
• To send marketing emails or updates only where you have opted in or where we are otherwise allowed to do so under applicable law.

Who We Share Your Data With

We do not sell your personal information. We may share it, only as reasonably necessary, with the following categories of recipients:

• Travel suppliers and local partners, such as hotels, guides, transport providers, restaurants, attraction operators, and destination support teams.
• Payment processors and financial service providers, for payment handling, refunds, fraud prevention, and transaction records.
• Website, hosting, analytics, and communications providers, including services used to operate our site, forms, analytics, email, maps, or embedded media.
• Professional advisers or authorities, where disclosure is reasonably necessary for legal compliance, dispute handling, fraud prevention, safety, or protection of rights.

International Data Transfers

Because we organise travel in China and Southeast Asia, your information may be shared with suppliers or service partners located outside your home country. This may include destinations with different data-protection rules from those in the United States, the European Union, or the United Kingdom. By requesting or booking international travel services with us, you understand that such transfers may be necessary to arrange and deliver your trip.

Cookies, Analytics, and Embedded Content

• Essential cookies help the site function properly, including basic navigation, security, and form handling.
• Analytics tools help us understand how visitors use our pages so we can improve content and performance.
• Embedded content, such as Google Maps, YouTube, or other third-party media, may set cookies or collect usage data according to the provider’s own policies.

You can manage cookies through your browser settings. If your site later uses a consent banner or more advanced tracking controls, this section should be updated to match that implementation exactly.

How Long We Retain Data

• General enquiries and lead information are usually retained for up to 24 months unless a longer period is needed for follow-up, recordkeeping, or legal reasons.
• Booking, payment, and trip administration records may be retained for longer where needed for accounting, tax, supplier coordination, dispute handling, safety, or legal compliance.
• Where we no longer need personal information for those purposes, we will delete it, anonymise it, or securely archive it according to our internal retention practices.

Your Rights and Choices

• You may request access to the personal information we hold about you.
• You may ask us to correct inaccurate information or delete information that we no longer need, subject to legal or operational exceptions.
• You may opt out of marketing emails at any time by using the unsubscribe link or contacting us directly.
• To make a privacy request, email [email protected]. We may need to verify your identity before completing certain requests.

Children’s Privacy

Our website is not intended to collect personal information directly from children without a parent or guardian’s involvement. If a parent or guardian provides information for a minor traveler as part of an enquiry or booking, we will use that information only as reasonably necessary to arrange or support the trip.

Security

We use reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, disclosure, alteration, or destruction. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated revision date.

Contact

For privacy-related questions or requests, contact [email protected] or write to us at [Business Mailing Address].